Return & Refund

Pet Care Store offers a 14 days Return Policy for all customers. You can request a return for most items within 14 days after receiving the shipment. 

How to Cancel an Order:

For cancelling order, we only accept cancellations when the order is still in the processing state. Once the order is packed or/and shipped, the order will not be processed under any cancellation request but under our 14 Days Return Policy.
**Order cancellation must be submitted via submitting a cancellation ticket, requesting a cancellation with the use of any other forms of contact, i.e. Email will not be accepted.

About our 14 Days Return Policy:

In case you change your mind and would like to return the item back to us under our 14 Days Return Policy, you are strongly advised to use a trackable shipping service to have the parcel returned to avoid any loss or dispute.

If your item is defective, faulty, or dead on arrival due to a manufacturer’s fault, Pet Care Store will arrange a courier pick up service for you to return the item back to us.

To request a return, please visit the page: “RMA (Return Material Arrangement)”, fill-in the form andsubmit it.

*The customer is fully responsible for the return of any item during transit. Pet Care Store will not be liable for any return shipments that have been lost or damaged during transit.

Whether you return the item without any reasons, it should meet the below conditions:
– The item is bought from Pet Care Store
– You have submitted the return request (RMA ticket) within 14 calendar days of receiving the item
– You have received our authorization for your request.
– The item is returned with a copy of your receipt/invoice.
– The item is returned with the original packaging, in the condition as how you received it (including all accessories, all materials, price taps, free gift etc.)
– The item is returned toPet Care Store within 14 calendar days after your return request is authorized.

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